Contact New Augusta Water Restoration

What should you do before the crew gets to your New Augusta home?

Before the crew gets there, your job is to keep people safe and keep the water from spreading, and the list below shows what's worth doing on your own.

• If you can reach the breaker panel from a dry floor, switch off the circuits for the wet rooms. If you'd have to step through water to get there, leave it alone and tell us on the call.
• Shut off the water at the main valve if you can't find the source fast. Basement homes usually have it near the water meter where the service line enters.
• Water rising from a basement floor drain usually means the sewer line is backing up. Keep people and pets away from it and hold off on laundry and showers until the crew checks it.
• Storm water usually gets in through window wells or the joint where the floor meets the wall. Move what you can to a dry room.
• If a frozen pipe split, close the main valve before it thaws further, and skip open flames or heat guns on the pipe.
• Lift furniture onto blocks or move it to a dry room if you can do it safely, and leave heavy pieces for the crew.
• According to the EPA's guide to mold and moisture, drying water damaged materials within 24 to 48 hours helps prevent mold, which is why the call shouldn't wait until morning.
• The Indiana Department of Insurance advises against permanent repairs before the insurance company's inspection, so stick to steps that stop the water and protect your things.

What will the team ask about your New Augusta home?

A few details on the first call help the crew plan the visit before they leave.

• Whether the leak has stopped or water is still coming in.
• Whether it's clean water from a supply line or water that came up from a drain.
• How much of the lower level is finished space.
• When it started, even if it's a guess.
• About how old the house is. A lot of homes in New Augusta date from the 1970s to 2000s, and older plumbing changes what the crew checks first.
• If you plan to file a claim, which company your policy is with.
• A good callback number, in case the call drops.

Answer what you can, and the crew will fill in the rest during the first visit.

What does the first visit look like?

First they confirm the water is off and the area is safe to work in. If the source is still a mystery, finding it comes before anything else.

With the source stopped, they use moisture meters to find where the water spread inside walls and under floors, and the crew photographs each area for the photo report.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

The crew goes over the findings with you before anything is torn out, and the choice of whether to involve your insurance company is yours.

Sewage backups add a cleaning and disinfecting step, and the crew will tell you which soaked materials can be cleaned and which have to come out.

When you're ready to start, they pull out the standing water and set up air movers and dehumidifiers. Return visits track the readings until everything is back to dry.

How does the age of New Augusta homes change a water call?

Housing in New Augusta runs from the 1970s to 2000s, which means two houses on the same block can have very different plumbing. The mix in New Augusta includes ranch, Victorian, cottage and Italianate homes. Since many basements in the area are finished, a small leak downstairs can reach carpet and drywall fast. If your house has its original cast iron sewer line, a slow drain or a gurgling toilet can be an early warning. Heavy rain raises groundwater here, and that can push water through basement floors and walls. Mention any of this when you call, and the crew will plan around it.

What parts of New Augusta and nearby towns do we cover?

You can reach the crew from anywhere in New Augusta, including these neighborhoods:

• New Augusta Historic District · built mostly in the 1850s to 1930s
• Augusta-New Augusta · much of it from the 1970s to 2000s, basements are common
• Park 100 · built mostly in the 1970s to 1990s, basements are common
• College Park · much of it from the 1970s to 1990s, basements are common
• Crooked Creek · much of it from the 1970s to 1990s, basements are common
• Snacks-Guion Creek · homes from the 1970s to 1980s, basements are common

This number also takes calls from nearby Augusta, Trader's Point, Spring Hill, Sawgrass, Rocky Ripple, Meridian Hills and Holliday Park. For addresses near the edge of the service area, call and the team will check whether a crew can get there. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What questions come up before a call?